How is order accuracy defined in an FC?

• A. The percentage of shipments where the picked items exactly match the customer's order in item, quantity, and packaging.
• B. The percentage of orders shipped on time regardless of contents.
• C. The proportion of orders with correct labels but not necessarily correct items.
• D. The ratio of damaged items to total items shipped.

Answer: (A)

Order accuracy measures how often the fulfillment exactly matches the customer's order in item, quantity, and packaging. It captures the precision of picking and packing—the right item SKUs in the right quantities, packaged as the order specifies. This matters because customers expect to receive exactly what they ordered, and any mismatch can lead to returns and dissatisfaction. It’s different from on-time shipping, which is about speed rather than contents; it also differs from metrics that focus only on labels or on damaged items. The best definition is the one that requires all three elements—correct items, correct quantities, and correct packaging—to align with the order.