What is the appropriate action when a dock is blocked and shipments cannot be loaded on schedule?

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When a dock is blocked and shipments can’t load on schedule, the best approach is to keep product moving by re-routing shipments to alternate docks or facilities that have available capacity and by coordinating with dock sequencing to minimize delays. This targeted adjustment helps preserve throughput, protects delivery windows, and reduces idle time across the network. It also leverages existing planning and sequencing so the re-routed loads fit into the next available slots without creating new bottlenecks. Doing nothing and waiting for the driver to notice wastes time and service levels; escalating without attempting to reroute misses an immediate mitigation; and trying to reschedule the entire line is disruptive and unnecessary when a practical re-routing plan exists.